Transportation Services
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Acton’s public transportation services are managed by Cross-Town Connect, a multi-town transportation collaborative. You can call CrossTown Connect dispatch at 978-844-6809 weekdays any time between 8:30 AM and 4:00 PM about any of the programs listed below.
| Name | When Available | Serving |
MinuteVan Dial-A-Ride | Monday - Friday, 7:30AM - 5:00PM | Any adult, or anyone age 12 years or older with parental permission. Our Dispatch staff will screen riders to determine the best transit van based on transportation needs and your appointment date and time. |
Cross-Acton Transit (“CAT bus”) | Monday - Friday, 8:00AM - 4:30PM | |
Road Runner | Monday, Tuesday, Thursday & Friday, 8:15 AM-3:00 PM. Wednesday, 8:15 AM - 5:00 PM | |
Council on Aging | Monday & Thursday, 8:00 AM-4:00 PM. Tuesday & Wednesday, 8:00 AM-5:00 PM. Friday, 8:00 AM - 2:00 PM |
To learn more about Acton’s transportation services visit crosstownconnect.org
Other transportation services in Acton:
MBTA Commuter Rail:
Parking information: https://www.actonma.gov/127/Parking
Boxborough Fixed Route:
Some stops in West Acton and South Acton
Yankee Line commuter shuttle:
To and from Great Road in Acton to downtown Boston. Commuter hours
Cross-Acton Transit (CAT)
The Cross-Acton Transit (CAT) connects housing complexes within the town to the business centers in Kelley’s Corner and along Great Road. There are also stops at the Town Hall and South Acton Commuter Rail Station. View the CAT schedule below (click to download).
Renting Shuttle Services
Shuttling services can be rented through the Town. Due to the transportation department’s limited funding, the Town cannot provide free shuttling. Hiring shuttles can help support your business’ events by providing better access for those with mobility issues, increasing event safety, reducing your event’s overall carbon footprint, and easing parking concerns. There are two options:
Option 1:
Rate: $150 per hour with a 4 hour minimum rental period.
A credentialed driver will be provided for you, The shuttle fits 20 people, There is a $10 per hour discount for nonprofit organizations.
Option 2:
Rate: $70 per hour with a 2 hour minimum rental period
A credentialed driver will be provided for you, The shuttle fits 12, It is unavailable Monday-Friday from 7:30 AM to 3:30 PM, There is a $10 per hour discount for nonprofit organizations.
Please book a minimum of 4 weeks in advance. The form can be submitted electronically or can be dropped off in the Town Manager's Office.
Click here for the Shuttle Rental Request form.
Title VI Notice to the Public
The Town of Acton operates its programs and services without regard to race, color, and national origin in accordance with Title VI of the Civil Rights Act of 1964. Any person who believes she or he has been aggrieved by any unlawful discriminatory practice under Title VI may file a complaint with the Town of Acton. Notifying the Public of Rights Under Title VI website at www.acton-ma.gov.
For transportation-related Title VI matters, a complaint may also be filed directly with the:
For more information on the Town of Acton civil rights program, the procedures to file a complaint, or to file a complaint, please contact Wanjiku Gachugi , Director of Diversity, Equity and Inclusion at 978-929-6611, TTY 7-1-1 email transportation@actonma.gov; or visit our administrative office at 472 Main Street, Acton, MA 01720 For more information, visit our:
● MassDOT Title VI Specialist Office of Diversity and Civil Rights – Title VI Unit 10 Park Plaza, Suite 3800 Boston, MA 02116
● Federal Transit Administration, Office of Civil Rights, Attention: Complaint Team, East Building, 5th Floor-TCR, 1200 New Jersey Ave., SE Washington, DC, 20590.
If information is needed in another language, please call 978-929-6600
To learn more about Acton’s transportation services visit crosstownconnect.org
Title VI Rights and Protections for Town of Acton Transportation
The Town of Acton follows the Title VI rights & protections as laid out by the Massachusetts Department of Transportation (MassDOT) as follows:
Anyone who believes that the Town of Acton (Acton) or its third-party vendors have failed to comply with any of the Federal Transit Administration (FTA) regulations listed below is eligible to file a complaint. Complaints should be filed within 180 days of the date of the alleged non-compliance. Acton will address any complaints you might have, including but not limited to:
- Americans with Disabilities Act (ADA): this prohibits discrimination on the basis of a disability;
- Title VI: this prohibits discrimination on the basis of race, color, or national origin.
Steps to File a Formal Complaint:
If you have an ADA complaint download the “ADA & Title VI Complaint Procedure by clicking “add link for attachment”.
Print or Download the Discrimination Complaint Form: Obtain the form by clicking https://shorturl.at/vPsfx or contact the Office of Diversity, Equity, and Inclusion at (978) 929-6611 or transportation@actonma.gov for additional formats.
Submit the Complaint Form: Once you have filled out the complaint form, submit it through one of the following methods:
1. Mail: Send it to the address below.
Town of Acton
472 Main Street
Acton, MA 01720
Attn: Office of Diversity, Inclusion and Equity
2. Email: Send it to transportation@actonma.gov.
3. Fax: (978) 929-6340.
4. In-Person: Deliver it directly to the Office of Diversity, Equity, and Inclusion at the address above.
Additionally, you may file a complaint with the following:
MassDOT Title VI Specialist
Office of Diversity and Civil Rights – Title VI Unit
10 Park Plaza, Suite 3800
Boston, MA 02116
Phone: (857) 368‐8580 or 7‐1‐1 for Relay Service
Send an email
Complaints may also be filed directly with the United States Department of Transportation at:
U.S. Department of Transportation
Office of Civil Rights
1200 New Jersey Avenue, SE
Washington, DC 20590
ADA Complaints may also be filed directly with the US Department of Justice using this online form.
Title VI complaints may be filed directly with the Massachusetts Department of Transportation's Office of Diversity and Civil Rights by using this online form.
Transportation public information and policies are available in alternate accessible formats upon request.